Returns

We will gladly accept eligible returns within fifteen (15) days of the purchase date. Please see our full return policy details below.

Return Eligibility

  • Item(s) must be postmarked within fifteen (15) days of the purchase date. If the return does not meet that requirement, the item will not be eligible for a refund.
  • Our Curated Connection authenticity tag & blue return tag must be attached to receive a full refund. 
  • Item(s) must be in the same condition with no missing “extras” (dustbag, box, lock, etc.), so please take care of packing and protecting the item you are returning. If not in the same condition as when purchased, the item will not be eligible for a refund.

Refunds

CURATED CONNECT generally processes refunds within 5-7 business days of receipt depending on your refund method selection (original form of payment )

If you change Banks/Credit card info between the purchase and the return, it is your responsibility to contact your previous institution and advise that a refund will be sent to the account. Similarly, if a bank gift card was used for the purchase, please do not discard the card until you are certain the item will not be returned. Refunds will be refunded to the gift card used.

Return Shipping

The customer is responsible for all return shipping costs in the event of a return. However, Curated Connect will offer a full refund of shipping costs if product is not as described or through a fault of our own, this does not include measurement inaccuracies made by the customer. We reserve the right to refuse refunded return shipping costs.

Please ship your items with adequate insurance to cover the value of the returned item, include a signature requirement, and acquire a dropoff receipt. We do not recommend using the United States Postal Service.

  • PLEASE NOTE: Due to the delicate nature of the red soles we ask that the shoes be tried on carpeted flooring. If not, they may not be suitable for return
  • International return shipping cost is the responsibility of the customer.
  • Refunds will not include any original domestic or international shipping costs, including customs and taxes.

Return Items being shipped must be sent to:
Curated Connect c/o Tiffney Tezino
4955 USAA Blvd 
Unit 25
San Antonio, TX 78240