Processing Time

Generally, your purchase is shipped within 2-3 business days.

CURATED CONNECT is open Monday-Friday 7 am - 5 pm (Central Time) and we only ship during these hours. If you place an order on a weekend, holiday, or outside of our normal business hours, the item will be prepared for shipment the following business day. CURATED CONNECT will attempt to accommodate special requests for shipping, however, it is the sole responsibility of the customer to understand our shipping procedures.

We review, verify and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, so please provide phone numbers for both billing and shipping.

Order Changes

We are not able to make any changes to the shipping once the tracking number has been created.

Signature Required

All orders are defaulted to ship with signature required due to the value of our items. To request shipping without a signature required for orders under $400, please waive the signature requirement.

Shipping to Non-Billing Address

In order to protect against fraud, we suggest all items be shipped to the billing address of the payment method. We do recognize that several exceptions to this may be requested (shipping to a neighbor, place of business, second home, gift, etc). While we can typically honor these requests, you must enter the contact information for the  buyer and recipient, as we may need to phone-verify the order. This may result in a delay in processing time.

Taxes and Duties

Custom requirements are different for each country. Please learn about the Customs processing for your Country. Customs clearance issues may cause delays at destination. You, the buyer, are responsible for any and all custom duties and/or taxes that apply. We indicate all items as used and declare the value. We also declare that the item is purchased merchandise. We can not declare as “gift”. (Certain exceptions may apply).

* Note that our Estimated Transit Times do not include potential delays in clearing customs of the destination country. Please contact your local post office and/or customs office if your package is delayed. 

Should you need further information, we invite you to contact your local customs office directly.